Remote Data Backups' Knowledge Base

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Thumbnail images below show the software and System Tray icons for our 7x, 8x and Mac versions. You can also see the version in the software menu under Help / About.

RDB 7x Version

RDB 8x Version

RDB for Mac

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Backup (79) ID Ver Subject 116  All Can I back up ACT 7.0? 124  7x Can I back up my music files (.mp3, .wma, etc.)? 321  8x Can I back up open files in 8x on Windows 2000? 62  All Can I use my computer while Remote Data Backups is backing up? 274  7x Can I use Remote Data Backups on Windows 2008 Server? 175  7x Can I view my backup logs from another location? 91  All Do I need to leave my computer on for automatic backups to occur? 83  7x How can I assure that critical open files are backed up? 144  7x How can I backup more than 100 GB of data? 63  All How can I copy files from computers over a network? 135  7x How can I create a customized shortcut to automatically run a backup? 310  8x How can I create my own backup set rules in version 8x? 123  All How can I force workstations off of a server before backing up? 166  7x How can I run an automatic backup and have my computer shut down when the backup is finished? 162  7x How can I run automated backups using AOL as my ISP? 59  7x How can I see how much disk space a disk or folder is using? 130  7x How can I tell how much data I'm currently backing up? 332  8x How can I tell how much data I'm currently backing up? 230  7x How can I use the Windows Backup Utility to back up Microsoft Exchange and other open files? 316  All How do I backup Tenant Pro 7? 231  7x How do I back up a Microsoft Access database? 366  All How do I back up Amicus Attorney software? 229  7x How do I back up and restore a MySQL database? 228  7x How do I back up Microsoft SQL Server? 255  All How do I back up my system state in Windows 2003 Server? 157  7x How do I back up Peachtree? 217  All How do I back up QuickBooks and QuickBooks professional? 213  7x How do I backup and restore my ACT! 2005 database? 306  8x How do I change my backup account password in version 8x? 237  7x How do I configure my AOL firewall to work with Remote Data Backups? 205  7x How do I configure Remote Data Backups to work with my modem? 365  All How do I create a local backup of my PCLaw data to be selected with Remote Data Backups? 276  8x How do I deselect files to get below my limit in version 8x? 200  7x How do I find and deselect files or folders? 172  7x How do I find and deselect unwanted files from backup? 210  7x How do I find my Remote Data Backups account number and encryption key? 165  7x How do I force a database rebuild? 117  7x How do I include or exclude types of files? 234  7x How do I install the mapped drive version of the software? 364  8x How do I run a backup using the command prompt? 268  8x How do I select / deselect files for backup in 8x version? 102  7x How do I switch from Full backup to Manual selection? 203  7x How do I use Remote Data Backups help files? 47  All How long will daily backups take? 45  7x How much data can I back up? 48  7x How often can I back up? 186  7x How should I configure my Outlook to ensure that my e-mail gets backed up? 246  All I am a Dwyer Group franchisee. Which Zware files should I back up and where are they located? 241  7x I am installing Remote Data Backups remotely, how can I print a copy of the encryption key? 150  7x I am using the mapped drive version, but I can’t see my network drives. Can you help? 184  All I installed Remote Data Backups, ran a backup, then a test restore, why did it fail? 243  All I would like to get my data on DVD. What does Remote Data Backups charge for archive services? 61  7x My account is full. How can I reduce my account space usage? 169  7x My backups are not happening at the time I want them to - what could be wrong? 51  7x Some files were not backed up. What should I do? 363  8x The Diagnotic Section of the Log File Shows HRESULT = VSS_E_MAXIMUM_NUMBER_OF_SNAPSHOTS_REACHED 309  8x What files does the Automatic file selection contain? 298  7x What files should I back up? 151  7x What if I don’t have the mapped drive version? 233  All What is a page file and do I need to back it up? 58  All What is the difference between total, optimized and compressed file backup size? 64  7x What is the largest file that can be backed up? 208  7x What kind of backup does Remote Data Backups perform? 170  All What Operating Systems are supported by Remote Data Backups? 161  7x What power management settings should I use for my laptop to enable automatic backups? 167  7x What switches are available to use with Remote Data Backups? 49  All What types of files can or should I back up? 155  All Where can I find my Outlook .pst files? 336  All Where can I find the My Documents folder? 218  7x Where does Outlook store my address book? 86  All Which files are excluded from backup by default? 81  7x Which files can be safely deselected from the Backup View? 188  7x Why do I see this message in the Log: 'No Files Backed Up' 219  7x Why does my account seem to show that I have less space than I purchased? 236  All Why is Microsoft Office 2000, including Outlook 2000, no longer supported? 125  All Why is my selected file size smaller than the used space on my hard drive? 224  7x Why should I turn off my backup until I have completed my retrieve operations? 196  7x Will Remote Data Backups work with a Dial-up connection? How do I set it up? 201  7x Will your software back up my database files?

Features & Advantages (16) ID Ver Subject 171  7x Can Remote Data Backups software remind me to back up before I turn my PC off? 360  8x How can I automatically shut down my computer after a backup completes? 147  7x How can I run a manual backup and then have my computer shut down when the backup is finished? 94  7x How can Remote Data Backups help me when installing Windows XP Service Pack 2? 17  All How does my current backup system compare with Remote Data Backups? 164  All My DNS is down; will Remote Data Backups software still work? 359  8x Version 8.4 Improvements 13  All What are the advantages of online backups versus local backups? 19  All What are the disadvantages of CD-Rs and CD-RWs? 22  All What are the disadvantages of external or portable hard drives? 23  All What are the disadvantages of Jazz Drives? 21  All What are the disadvantages of mirrored or RAID systems? 18  All What are the disadvantages of tape drives? 20  All What are the disadvantages of Zip Drives? 16  7x What features does Remote Data Backups have? 319  8x What has changed from Version 7x to 8x?

Installation & Setup (14) ID Ver Subject 189  7x Can I move my Remote Data Backups account to another computer? 40  All Can I use Remote Data Backups if I have a firewall? 328  8x Does Remote Data Backups work on Windows 7, and 64-bit OS, and Server 2008? 60  7x How can I run Remote Data Backups as a Windows Scheduled Task? 261  8x How do I complete the installation of my Version 8 account? 82  7x How do I find my computer name? 24  7x How do I register a new account? 275  7x How do I set up Remote Data Backups to run on a scheduled basis in Windows Server 2008? 98  All What are the system requirements of Remote Data Backups? 39  All What if I have AOL, MSN, Prodigy, CompuServe, Juno or similar ISP's that force me to log in. Will I still be able to run Automatic Backup? 30  7x What if I lose my Encryption Key? 119  All What IP addresses and ports do you use? 29  7x Where can I find my account number? 338  All Where is Remote Data Backups installed?

Partner Program (7) ID Ver Subject 248  All Can I use my own domain name with my Partner Site? 107  All How are commissions handled on accounts? How often are they paid? 129  All How can I pay for my client's account, or use a credit card different than the name on the account? 79  All How do I become an affiliate? 77  All How do I receive credit for referring a user to Remote Data Backups? 76  All How will I be rewarded for informing others about Remote Data Backups? 160  All Top 10 Affiliate Program FAQs

Plans, Prices, Payment (11) ID Ver Subject 105  7x Can I back up a mapped drive on my network? 121  8x Can I backup a Mac? 122  7x Can I backup a UNIX or Linux system? 103  7x Do you offer non-profit discounts? 305  All How can I tell what operating system am I using? 26  All How do I cancel an account? 25  All How do I pay for an account? 28  7x How many computers can an account have? 38  7x Is there any risk or obligation to try Remote Data Backups for a 30-day free trial? 211  All Is there tax on your service? 131  7x What is the difference between 5GB and 10 GB accounts?

Restore (13) ID Ver Subject 66  All Can I access my data remotely from another computer? 65  All Can I restore just my operating system and/or the complete system if it becomes corrupt? 69  7x Can I restore previous versions of a file? 142  All Do I need Java to run Remote File Access? 235  All Do I need to install anything to get Remote File Access to work? 202  7x How can I do test restore to be sure my data is backed up? 156  All How can I restore my Outlook .pst files? 223  7x How do I backup (and restore) Outlook Express? 185  All How do I recover my e-mail? 73  7x How do I restore my files to another directory? 68  7x How long is my data stored offsite? 71  All When using Remote Access, why do I see a red X instead of my folders? 72  7x Where can I see a list of files that were backed up?

Security (12) ID Ver Subject 34  7x Can I or anyone else delete data off of the data center? 204  All How can I be sure that my data is kept safe? 355  All How do I disable my USB drives? 304  7x How do I enabe or disable Remote File Access? 37  7x How is the Remote Data Backups password different from the encryption key? 362  All I get a 'Trusted Sites' popup when trying to download the software on my server. What should I do? 33  7x Is my contact information private? 32  All Is my data safe and secure? 35  7x Is Remote Data Backups HIPAA Compliant? 111  7x Is the entry and exit point for your data secure? 31  7x Who can access my data? 158  7x Why don’t I see a “Heal Wizard” tab available when running Windows 2003 Server?

Support (11) ID Ver Subject 93  7x Can I get help from an onsite IT consultant? 257  All How can I keep RDB emails out of my junk mail / spam folder? 90  7x How can I send you information from my backup log files? 340  8x How can I show RDB support which files I have selected for backup? 327  8x How do I find my account number (version 8x)? 220  All What happens if I cancel my account early? 92  7x What information may help the technical support staff to help me? 74  7x What is the background of Remote Data Backups? 75  7x Who uses Remote Data Backups online backup service? 106  7x Why are my emails from you filled with programming code? 97  All Why is my account number sometimes displayed as a 10-digit number and sometimes 9?

Troubleshooting (51) ID Ver Subject 52  7x A scheduled backup did not occur or complete. What should I do? 245  7x Can I access my log files and backup account from another computer? 174  7x Can I share my Remote Data Backups folder? 85  7x Can Remote Data Backups automatically send the backup logs by email? 139  7x Connection refused. The Data Center was located but it is temporarily busy. (ID: 107) 173  7x Def/Base Rules Precedence 351  All How can I repair corrupted Outlook pst file? 333  8x How can I tell if my Windows User account has administrative privileges? 143  7x How can I use Windows Event Log when troubleshooting my backup account? 260  7x How do I backup files with long names? 194  7x How do I configure McAfee Security Center to work with Remote Data Backups? 191  7x How do I configure Norton Internet Security to work with Remote Data Backups? 148  7x How do I configure Zone Alarm to work with Remote Data Backups? 272  All How do I create a scheduled task to reboot my server weekly? 350  8x How do I delete all my backup rules and start over? 192  7x How do I deselect all data and start over? 300  8x How do I fix the Open File Handling (VSS) error in version 8x? 348  8x How do I make sure Disk Write Caching is enabled? 178  7x How does XCopy work? 358  8x I am getting a 1722 Installer error. What should I do? 337  8x I am having display problems with my RDB interface. How can I fix it? 249  7x I am trying to install or reinstall Remote Data Backups and get an error stating there is no Internet connection. How do I connect to the data centers to register and run a backup? 346  8x I am using McAfee Host Instruction Protection and having problems connecting with RDB. What can I do? 195  7x I am using the mapped drive software. Sometimes I can see all my mapped drives, other times I can’t. What's going on? 326  All I deleted a bunch of messages but my Outlook .pst file doesn't get smaller. Why? 334  8x I get the 'Error Communicating with Service' popup when trying to run RDB. What should I do? 345  8x I get this message: 'Error getting folder information (0)'. What should I do? 179  7x I received an email saying I have not backed up in days. What should I do? 190  7x I received this error: “ERROR: The Data Center detected that this backup account is also being used on another computer.” What should I do? 361  8x Manual Uninstall of the 8.X version of the Backup Agent Software 347  8x My Retrieve tab will not display a list of files. Why? 273  7x PEBKAC Error 138  7x Troubleshooting Log entries for config.ini 344  8x What can I do to complete my RDB uninstall? 80  7x What do the log files show? 244  7x What does this error mean - Could not connect: Connection refused. The Data Center was located but it is temporarily busy. (ID: 107)? 242  All What does this error message mean: During your last backup, you used a newer version of this software. In order to continue your software must be updated. Restart the Agent after this update? 221  7x What is a WinSock error, and how do I resolve it? 324  8x What is required to run VSS? 331  8x What services run with Remote Data Backups? 251  7x What should I do if I get the error; Registration of COM Server c:\program files\remote data backups\\cob.dll: failed. Access Denied? 154  7x What tools have you found useful when troubleshooting a PC? 193  7x When I try to select my mapped drives, my software crashes. What should I do? 177  All Where do I find Windows Task Scheduler? 339  8x Where is the trace log located? 320  8x Which services are associated with RDB Version 8x? 199  7x Why can’t I see all the files I have backed up? 136  7x Why does my Remote Data Backups fail to connect to your data center? 330  All Why does the Remote Data Backups icon not appear in the taskbar? 180  7x Why don’t I see all my hard drives? 322  8x Why is my backup taking a long time to scan in version 8x?

Upgrade & Reinstall (12) ID Ver Subject 41  7x How are software upgrades handled? 133  7x How do I determine what Windows Service Pack my computer is running? 70  7x How do I recover an existing account? 207  7x How do I reinstall my existing account? 209  7x How do I reinstall my Remote Data Backups software, but create a new account? 100  7x How do I reinstall Remote Data Backups? 27  7x How do I transfer an account to another computer? 36  7x How do I upgrade or downgrade my account size? 266  All I have a Windows Vista PC now. How do I install my Remote Data Backups account on the new PC? 84  7x The log files show an error rebuilding the backup agent database. What should I do? 55  7x The log shows Total files selected for backup exceeded the limit. What should I do? 43  8x Where do I get the Remote Data Backups software if my hard drive crashes or if I lose my computer completely?

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